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“If I send a payment in any amount, you have to stop contacting me, correct?”

MarkL — Thu, 17 Jun 2010 17:52:23 +0000

That is a common misconception. Unscheduled partial payments WILL NOT stop our collection efforts.Communications will not stop until the debt is satisfied. Often SourceRM representatives can provide you with payment options that help you achieve this objective quickly and efficiently. If a payment plan is approved, contact will cease as long as all future arrangements are adhered to on a timely basis.

Can SourceRM (or any debt collector) refuse to accept a reasonable payment plan?

MarkL — Thu, 17 Jun 2010 17:50:54 +0000

There are no laws or regulations that require creditors or collection agencies to accept or agree to a repayment plan. However, SourceRM has negotiated preauthorized settlement and payment plan guidelines on your behalf with our clients. You should contact SourceRM directly and discuss what options are available for your specific circumstances?

How can I stop the collection calls?

MarkL — Thu, 17 Jun 2010 17:49:46 +0000

The best means to stop collection calls is to cooperate with SourceRM in satisfying your balance permanently.

Otherwise, the FDCPA provides specific guidelines for collectors should you request a “cease communication”. A debt collector must stop communicating with you if you send the collector a letter in writing that either (a) advises the collector to cease communication with you or (b) states that you refuse to pay the debt.If you wish to advise the collector to cease communicating with you, you must send the request directly to the collector and not the creditor. Remember, the request to cease communication must be in writing.Also, once the debt collector receives your request to cease communication, the collector must also cease communication with your spouse, parent (if consumer is a minor), guardian, executor or administrator.Once the debt collector receives the letter, the collector may not communicate with you with respect to the debt in question, except to: (1) tell you the collector is stopping all collection efforts; (2) tell you the collector or creditor may invoke specified remedies (such as filing a lawsuit) that the collector or creditor normally invokes; or (3) where applicable, tell you the collector or creditor intends to invoke a specified remedy (such as filing a lawsuit).

Can I pay my balance on line?

MarkL — Thu, 17 Jun 2010 17:48:31 +0000

Yes, just go to www.PaySourceRM.com and follow the simple payment instructions.

My current financial situation is “troubled” and I cannot pay this bill in full. What should I do?

MarkL — Thu, 17 Jun 2010 17:47:32 +0000

SourceRM has preauthorized settlement and payment plans negotiated with its many clients. Contact SourceRM and explain your current financial situation. Based on your circumstances, the representative should have several alternatives available to you.

What if I am receiving letters or phone calls and I am not the person SourceRM is trying to contact?

MarkL — Thu, 17 Jun 2010 17:46:25 +0000

Let SourceRM know immediately. It is never our intention to try and contact a wrong party. When you call us, you may be asked for the phone number we called. This is so we will know which record to mark as a wrong number. The representative may ask you a few other identifier questions in order to clarify the matter fully and remove your name from our calling list. Your cooperation in giving us some basic information should assure that you will receive no additional calls.

What if the bill has been paid?

MarkL — Thu, 17 Jun 2010 17:44:31 +0000

That is great news! You should contact the SourceRM as soon as possible. You may be asked to provide a receipt and/or cancelled check to verify the payment. SourceRM’s professional staff can then verify the payment and permanently record your account as paid, ceasing all future communications.

What should I do if contacted by SourceRM?

MarkL — Thu, 17 Jun 2010 16:42:22 +0000

Respond as soon as possible. If you don’t respond, SourceRM will continue to try and contact you. SourceRM’s experienced staff has the ability to work with you to resolve the matter fully and finally. Ignoring the matter won’t make it go away. Call today!